Shipping policy

Last updated: 29 October 2026

We pack and send every order ourselves from Rosehill in Sydney, NSW. We currently deliver to addresses in Australia only.

Shipping costs

Option	Cost	Estimated delivery after dispatch
Standard	$6.99 flat rate per order	2–6 business days
Express	$12.00 per order	1–3 business days

The flat rate covers your whole order, whether you buy one pack or a bundle. You'll see the final shipping cost at checkout before you pay.

When we send your order

We aim to dispatch orders within 1–2 business days. Orders placed on weekends or public holidays are sent the next business day. During sales and busy periods, dispatch can take a little longer, and we'll let you know if there's a delay.

Tracking

When your order ships, we'll email you a tracking link so you can follow it to your door.

Delivery times

Delivery times are estimates from our courier and start from the day your order is dispatched. Regional and remote areas can take a few extra days.

Check your address

Please check your delivery address at checkout. If you spot a mistake, email us straight away and we'll update it if your order hasn't shipped yet. If a parcel is returned to us because the address was incorrect or it wasn't collected, we'll contact you to arrange sending it again. A shipping fee may apply.

Lost or damaged parcels

If your tracking hasn't updated for a while, your parcel says delivered but you can't find it, or it arrives damaged, email us with your order number (and a photo if it's damaged). We'll work with the courier and send a replacement or refund if your order is lost or damaged in transit. This doesn't affect your rights under the Australian Consumer Law.

International orders

We don't ship outside Australia yet. If you'd like Propod in your country, email us. It helps us know where to go next.

Questions

Email sales@imayse.au with your order number and we'll help. For returns and refunds, see our Returns & refunds policy.