Refund policy

Last updated: 29 October 2026

Our 21-day money-back guarantee

Try Propod for 21 days from the day your order arrives. If it's not for you, we'll refund what you paid for your pods. You don't need to give a reason, and the pods don't need to be unused. Just rinse them clean and send them back in their box if you still have it.

To use the guarantee, email sales@imayse.au with your order number within 21 days of delivery. We'll reply with the return address. For change-of-mind returns, return postage is paid by you and the original shipping fee isn't refunded.

Faulty, damaged or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, email sales@imayse.au with your order number and a photo, and we'll make it right. We cover reasonable return postage for faulty or incorrect items, and you don't need the original packaging. We may ask for proof of purchase, such as your order confirmation email.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Refunds

Once we receive your return, or approve your claim for a faulty item, we'll refund your original payment method within 10 business days. Afterpay orders are refunded to your Afterpay account. Your bank may take a few extra days to show the refund. If it's been more than 15 business days, email sales@imayse.au.

Changing your order

Want a different bundle? Email us before your order ships and we'll change it. If it has already shipped, you can return it under our 21-day guarantee and place a new order.

Contact

Imayse Pty Ltd, maker of Propod®
ABN 78 654 736 599
Email: sales@imayse.au